Powerful Customer Service Agent Tools
Our customer support helpdesk allows you to to directly engage with a customers' account and perform the following actions upon it.
- Upgrade to a new package
- Downgrade to a lower package
- Issue full or partial refunds
- Cancel subscriptions
- Stop subscriptions
- Apply multi-month discounts
- Change renewal date
- Change customers' email address
- View payment history
- View email communications
- Create support tickets
- View subscription history
- View customer activity (times, devices, location)
- Telesales - take telephone purchases
- Manage print delivery holidays
- GDPR right to be forgotten
- GDPR data export
- Change delivery address
- Update payment method
- Suspend email notifications (Account maintenance)
Customer service agents can directly manage a customers' account directly from the publisher portal.
We also have a fully functioning ticketing solution, this enables customer service agents to log a support ticket, that a customer support supervisor can manage from their own console. Tickets can be updated and ammended.
With the joined up data analytics within the Flip-Pay system, we also track customer service actions on accounts and activities that lead to a saved customer. This is invaluable data for retention.
All actions of customer service agents are logged and a complete audit history can be presented if necessary
The Flip-Pay customer service help-desk empowers your staff to deal with any support issue with an easy to use tool that requires minimal training.
Contact us below to talk to one of our customer service solution experts